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Change of languages
To change the language of your app, open the main menu, then scroll down by using the arrow down button, near to log out button as in figure 1 below. You will then be able to select one of the 11 available languages. Alternatively, you can go to ”Settings”, look in ”Appliance Settings”, you can click on ”System language”, and select your language there. See figure 2 below.
Wi-Fi connection issues
If you want to add a registered appliance to your account
Use the following procedure to add an existing and already registered appliance to your user account. You’ll need the PIN-code and Serial Number of the appliance you want to add. + The PIN-code of the appliance can be found in the basic settings. It is also displayed at start up. + The Serial Number can be found on the Product ID label on the appliance .
Fill in the PIN-code and Serial Number of the appliance that you want to add to your user account, press “Done” and if correct, the appliance will show up in your appliance list.
Register a new appliance in ConnectMySoftener app
Go on Appliance List, click on ”+” and follow the steps below:
Is Erie Connect same as ConnectMySoftener?
Yes, we rebranded the app, the features and functionalities stay the same.
Issues with the registration
If you have issues with the registration process, please send an email to erieconnect@pentair.com with your email used for sign up. We’ll help you soon.
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